General Terms and Conditions

IMPORTANT NOTICE

Please read the following terms and conditions of sale carefully before placing an order through www.REINOdejuguetes.com and monicanaranjo.reinodejuguetes.com.

These terms and conditions of sale apply when placing an order for any of the products on the aforementioned websites (hereinafter websites).

If when ordering a product from the websites you are in full agreement with these terms and conditions, you will have to tick the box confirming your acceptance of them. If, on the contrary, you do not agree, you will not be able to place the order and you will be redirected to the home page.

Occasionally, for technical or operational reasons, we may need to make changes to these terms and conditions. By continuing to use our websites after such changes have been made, you signify your acceptance of them.

1. Propiedad Intelectual:

The content of these websites, unless otherwise indicated, is the property of REINO de juguetes, or third parties, and may not be reproduced in whole or in part without consent. The texts, information and content contained in the web/s property of REINO de juguetes are protected by Spanish legislation on intellectual and industrial property rights, and the reproduction and/or publication, in whole or in part, of the websites, or their computer processing, distribution, dissemination, modification or transformation, without the prior written permission of the same is not permitted. The user may use the material appearing on these websites for their personal and private use, being prohibited its use for commercial purposes. REINO de juguetes will ensure compliance with the above conditions, and the proper use of the contents presented in its website, exercising all civil and criminal actions that apply in the case of infringement or violation of these rights by the user.

Provided that the user is not a "consumer or user" as defined by Spanish legislation, and when there is no regulation that obliges otherwise, the parties agree to submit to the Courts and Tribunals of the city of Barcelona, as this is the place where the contract was concluded, expressly waiving any other jurisdiction that may correspond to them.

2. The contract:

The customer accepts with his purchase these general conditions and the policy of privacy, changes and returns.

Sales contracts concluded through e-commerce www.REINOdejuguetes.com and monicanaranjo.reinodejuguetes.com between REINO de juguetes world S.L. and the consumer shall be governed by the General Conditions contained in the aforementioned websites.

The purchase contract is concluded with REINO de juguetes world S.L., with Tax Identification Code B 66487398, and with registered office at Calle Portaferrisa, 22, Local B14, 08002 (Galerías Maldá) (Barcelona), You can contact us temporarily by email at the address pedidosmagicos@REINOdejuguetes.com or monicanaranjo@reinodejuguetes.com.

By clicking on the button "Finalise purchase", the customer issues a binding declaration of intent by which he/she accepts the conclusion of the order and is obliged to pay for it. He will then receive an e-mail acknowledgement of receipt of his order confirming the conclusion of the contract. This email includes an order number, which you should quote whenever you wish to enquire about your order with our Customer Service Department. Please contact us regarding delivery only if you have not received your shipment within the estimated delivery time.

We reserve the right to make changes at any time to our websites and these general terms and conditions. Changes will not affect orders already confirmed unless you have expressly agreed to new, amended terms and conditions.

This contract can be signed in any of the languages in which the purchase can be made. That is to say: Spanish, Catalan, English, German, Portuguese, French, Italian and Dutch.

3. Conditions of use of the website

The services offered by "REINO de juguetes world S.L." ("REINO de juguetes world S.L.", hereinafter referred to as "REINO de juguetes") are detailed on the aforementioned websites. ("REINO de juguetes", hereinafter). Its use implies acceptance of the following conditions, declining to make any claim on them:

  1. The server where this website is hosted uses cookies, which will be stored on the visitor's computer. Cookies are small files that contain certain information about the visit to the website, such as the day and time the visit begins and ends, as well as information about the different sections consulted. If the user so wishes, they can configure their browser to warn them if they are going to receive a cookie, or to avoid receiving them, which will not prevent them from accessing the aforementioned websites. You have more information about cookies in the Cookies Policy section.
  2. "REINO de juguetes" may modify the content of these websites, their services, rates, warranties, etc., at any time without notice.
  3. "REINO de juguetes" provides the user with links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of such linked sites, nor assume any responsibility for them, or for the information contained therein, or its accuracy or legality, or any effects that may result.
  4. The prices indicated on the websites are valid except for typographical errors, and are subject to change without prior notice.
  5. It is not necessary to register on the aforementioned websites, or provide any personal data to browse the same.
  6. "REINO de juguetes" cannot guarantee the uninterrupted or totally error-free operation of the aforementioned websites. Therefore, we are not responsible for any damage caused by the use of this site.
  7. "REINO de juguetes" offers its services and products indefinitely, may, however, suspend the provision of the same, unilaterally and without notice.
  8. "REINO de juguetes" will not be liable for damages, own or third parties, caused by misuse of the aforementioned websites by the customer.
  9. The user agrees not to use these websites or the services offered on it to carry out activities contrary to law, public order or these conditions.
  10. "REINO de juguetes" is not responsible for viruses that have their origin in a telematic transmission infiltrated by third parties generated with the aim of obtaining negative results for a computer system.

In short, the user is solely responsible for the use made of the services, content and links included on these websites.

4. Customer commitment

For the purchase of any of our products, you confirm that you are of legal age (+18 years), that you have the legal capacity to purchase products offered through any of our websites and that you accept and understand the general conditions during the purchase process.

We advise you to check your e-mail and be reachable by phone after booking as we may need to contact you in case there is an incident with your order or delivery details. If we cannot reach you, your booking may be cancelled.

You are responsible for ensuring that the details you provide us with are correct and truthful, and that you have sufficient funds to pay for the product or service. It is your responsibility to inform us of any changes to these details.

We also remind you that we are at your disposal to clarify any doubts regarding these general conditions, as they must be read and accepted during the purchase process.

5. The ordering process

1. When placing an order, you can choose to buy as a registered user or as an unregistered user. This registration avoids having to re-enter your address and shipping information every time you make a purchase at www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com.

2. At this point you will have to enter your billing address and shipping address. If you are already registered, these will appear automatically and you will be able to modify them if you wish to do so.

If you are not registered, you will have to enter these details every time you make a purchase at www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com..

3. You will be able to review and confirm the details of your order, including the delivery address, the chosen payment method and the selected products. In this step you will not be asked for payment details.

4. You will now be asked for your payment details. For more details on the available payment options and the payment process, please refer to the prices and payment methods section of these terms and conditions.

6. Register

If you would like us to save your details so that you do not have to enter your address and delivery details every time you make a purchase at www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com, you can create a user account and this information will be registered. From then on, you will be able to log in, access www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com and place orders with your user account.

Likewise, you will be able to change or update your username and password, as well as any other information, at any time.

You agree that all information and data provided is true, accurate and up to date at all times.

You are responsible for all use of www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com. made under your username and password, and it is your sole responsibility to maintain the confidentiality of your username and password. Therefore, you must notify us of any unauthorised use of your account or breach of security as soon as you become aware of it. We will not be liable for any use of your user account by any third party.

7. Acknowledgement of receipt

When you place an order, you will receive an email confirming that it has been received, along with the order number assigned. It is important that you save and print this email for possible further communication with REINO de juguetes about the order placed.

If REINO de juguetes can not meet your order, whatever the order, we will inform you by email and the order will be canceled. In this case, if the payment has already been made, the full refund will be made (including the price of the product and shipping costs) by a refund of the amount in the payment method used at the time of purchase.

8. Prices and payment methods

All prices shown on the aforementioned websites include the legally applicable Value Added Tax (VAT) and are indicated in euros. The prices shown do not include shipping costs. These shipping costs, as well as other possible management costs, will be added to your basket during the purchase process, and always before finalising the purchase.

In case of new price updates, these will not affect an already completed purchase. An order becomes a completed purchase with the creation of an order number associated with the payment method.

The following payment methods are offered: credit/debit card, Paypal, Bizum and SeQura.

9. Processing and delivery of your order

We reserve the right at any time to refuse any order or part of an order, or to request more or better information in order to be able to evaluate and/or process the order.

We reserve the right at any time to refuse any order or part of an order, or to request more or better information in order to be able to evaluate and/or process the order.

In addition, it may not be possible for us to deliver the ordered product, or we may decide not to do so on reasonable grounds, for example, for reasons of safety or fairness to customers if stocks are limited. If this is the case, we will inform you of this and either not process the payment or, if we have already done so, we will offer you a full refund (including shipping costs) to the payment method you used for the initial transaction.

Beyond offering you a full refund, we do not accept any liability for failure to ship a product if we are unable to do so or have decided not to do so for justifiable reasons. reasons. However, this does not affect you as a consumer.

To avoid disappointment, we strongly recommend that you place your order well in advance so that we can process it and send you the products. We will do our best to send you the products as soon as possible after you have placed your order.

In any case, we ship all orders within 30 days of receiving your order. For more information about our delivery services, including any applicable charges, please see the delivery section of these terms and conditions.

Please note that delivery times are estimates. We will do our best, within reasonable limits, to meet the delivery time but if, due to circumstances beyond our control, we are unable to meet the delivery times, we will contact you and offer you an alternative date. If for any reason we are unable to fulfil your order, we will inform you by email and the order will be cancelled. The risk arising from any goods you have purchased and the responsibility for insuring them becomes your responsibility once we have delivered the goods to you.

If you provide us with your mobile phone number at the time of placing your order, you authorise us to provide you with your mobile phone number at the time of placing your order. order, you authorise us to pass this information on to the carrier who will deliver the goods to you. This transport company may send you a text message telling you the day and time of delivery.

10. Processing and delivery of your order

In REINO de juguetes we want you to be satisfied every time you buy in www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com. Even so, we understand that occasionally you may want to cancel an order and/or return a product.

In both cases you must request it through our website www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com from your customer account.

You can also exercise your right of withdrawal through the Customer Service Department with an unequivocal statement. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the expiry of the corresponding period of 14 days from receipt of your order.

You have 14 days from receipt of your order to make any exchange or return without any additional charge by REINO de juguetes in accordance with current legislation.

In the case of withdrawal, REINO de juguetes will make the refund using the same means of payment made by you at the time of ordering. However, we may withhold the refund until we have received the products or until we receive proof of the return of the products.

As indicated in the return policies, returns must be sent to REINO de juguetes world S.L., Attention Returns Department, C/ del Pi 5, Local 9-16A, (Galerías Maldá), 08002 Barcelona, Spain, without undue delay; and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before this period has expired. You must also bear the direct cost of returning the products.

In any case, the costs arising from the return or exchange shall be borne by the customer, so you must bear the direct cost of returning the goods. The initial shipping costs are not refundable.

REINO de Juguetes works with private courier services for all shipments and collections, thus ensuring the proper receipt of all items, the customer can tell us if you want your merchandise is collected by our courier or on the contrary, send us the product to exchange or return by another courier company, it will always be under your responsibility, and remembering that it must reach our offices in perfect condition.

If there is any problem (deterioration, loss of shipment, etc.) as a result of the choice by the customer, REINO de juguetes is not responsible for this situation or the complications that may arise.

In the event that the product has arrived damaged or faulty, or if we have sent you a product by mistake, do not hesitate to contact our Customer Service department by email to pedidosmagicos@reinodejuguetes.com, in the case of buying on the website www.REINOdejuguetes.com; and monicanaranjo@reinodejuguetes.com if you have purchased in monicanaranjo.reinodejuguetes.com. Remember to indicate your order number and attach a photo of your order.

In order to proceed with the refund or exchange of an item, it must arrive at our offices in perfect condition. NO refunds or exchanges will be accepted, under any circumstances, for used, broken, stained, unlabelled or unwrapped products.

When it is an article change due to a change of size or because the product is defective, the corresponding refund will be processed in accordance with current legislation.

In the case of damage or defects in audiovisual, multimedia and similar products, they can only be replaced by others that are the same.

You have more information in the return policy section.

11. Shipping:

In REINO de juguetes we ship to virtually all over the world. Our delivery times vary depending on the final destination. In the case of the Peninsula would be 48-72 h. From Europe and the rest of the world, it would depend on the country.

The product will only be sent once payment has been received.

The following shipping costs will be applied regardless of the number of items:

- Spain and mainland Portugal:

  • e-N@CEX.shop economy: 3,69 € (VAT not included). Delivery will be made directly to the NACEX.shop point selected by the recipient within 48/72 hours.
  • e-N@CEX economy: 4,29 € (VAT included). With this option, a first delivery attempt will be made at the place indicated by the recipient. Then, in the event of an incident, you will be able to pick up the shipment conveniently at the nearest NACEX.shop point, without having to wait for a second delivery attempt.

- Balearic Islands, Ceuta and Melilla: 5,88 € (VAT not included). For this destination we work with Correos.

- Canary Islands: 9,67 € (VAT not included). For this destination we work with Correos.

- Other destinations: The amount of shipping costs will be quoted before making the payment of the purchase,

Shipping prices may vary depending on the courier chosen by the customer.

It is important that you inspect the package at the time of delivery. If you detect that the package is in poor condition, claim the problem with the transport agency and contact us at pedidosmagicos@REINOdejuguetes.com, in the case of buying on the website www.REINOdejuguetes.com; and monicanaranjo@reinodejuguetes.com if it has been purchased in monicanaranjo.reinodejuguetes.com.

We also offer the possibility of picking up purchases made on www.REINOdejuguetes.com and monicanaranjo.reinodejuguetes.com in Poxters shops in Barcelona and Madrid during our usual opening hours.

12. After-sales service:

Our customer service is at your disposal to deal with any possible complaint. You can contact us by email at pedidosmagicos@REINOdejuguetes.com, in the case of buying on the website www.REINOdejuguetes.com; and monicanaranjo@reinodejuguetes.com if you have purchased at monicanaranjo.reinodejuguetes.com.

You have more details in the return policies.

13. Invoice

Once the purchase has been made and it has been confirmed, you will receive the invoice corresponding to the order at the email address indicated during the process.

This invoice is necessary in order to collect the order if you have chosen to collect it from our shops in Barcelona or Madrid.

Once an invoice has been generated, it will not be possible to change its details.

14. Guarantee

We remind you that the law requires that the products conform to the descriptions specified at www.REINOdejuguetes.com and monicanaranjo.reinodejuguetes.com, that they are of satisfactory quality and that they are suitable for their intended use. Nothing in these terms and conditions should be construed as excluding or restricting these warranties or any rights that applicable law expressly or impliedly gives consumers with respect to such products.

Please note that prices offered on the Site may not match those offered in shops.

15. Liability

It is important that you always follow the product safety instructions and recommendations made available by the manufacturers and marketing companies (included in the user manuals and product descriptions). We cannot accept liability for improper use of the product when the instructions and recommendations provided for this purpose have not been followed.

Without prejudice to your rights as a consumer, we will not be liable for any delay or failure to perform our obligations under these terms and conditions if such delay or failure is due to any event beyond our control or is due to force majeure or an act of God.

We shall only be liable for damages which are the direct consequence of a breach by us, whether by act or omission, and in any event shall exclude any liability for loss of profit or other indirect and consequential damages to third parties.

16. Waiver

If you breach these Terms and we do not take any action against you, this will not be deemed a waiver of our rights in respect of your breach. We reserve the right to take any legal action against you for any breach of these Terms.

17. Questions, Comments and Complaints

For any questions, comments or complaints regarding your orders or purchases made through www.REINOdejuguetes.com or monicanaranjo.reinodejuguetes.com, please contact our Customer Service. 

18. Partial Invalidity

If any of these Terms are declared invalid by any Court or regulator, the remaining provisions will continue to apply.

19. Stored Privacy and Payment Information

Your privacy is very important to us. Please review our Privacy Policy which explains how we will use the personal information you disclose to us during your use of the Site and when you place an order.

Any personal data you provide to us solely for the purpose of fulfilling your order is controlled by REINO de juguetes world SLU. This data is also subject to our Privacy Policy.

20. Applicable Law and Competent Jurisdiction

Where not otherwise provided by law, these Terms, as well as any other contracts entered into between us under these Terms, shall be construed in accordance with Spanish law. In connection with any action or claim relating to these Terms, we both agree to submit to the jurisdiction of the Courts and Tribunals of the city of Barcelona (Spain).

You can find information about the European Commission's online consumer dispute resolution platform (ODR) at the following link http://ec.europa.eu/consumers/odr. We do not currently use Alternative Dispute Resolution (ADR), including through the ODR platform to collect consumer complaints. If you would like to file a complaint please contact us directly at the following email pedidosmagicos@reinodejuguetes.com or monicanaranjo@reinodejuguetes.com

21. Terms of use

Your use of this website is subject to our Terms of Use, which can be found here.